It’s embarrassing when we breach customer trust – Asomaning speaks on bank fraud

The President of the Ghana Association of Banks, Kwamina Asomaning, has made a compelling argument for enhanced ethical training within the banking sector, emphasizing the urgent need for mandatory programs to address fraud and unethical behaviour among bank staff.
In an interview on PM Express Business Edition on Joy News, he underscored the significance of trust in the industry and the dire consequences of financial misconduct.
“What we sell as banks is trust,” he emphasized.
According to Asomaning, the banking sector operates in an environment where money is at the core, making it a space that can tempt individuals into dishonest practices. He lamented the increasing cases of financial misconduct and the impact on institutions, employees, and shareholders.
“And it’s embarrassing, and it’s a big shame when we breach the trust of our customers, our employers, and our shareholders by effectively putting our hand in the cookie jar,” he stated.
Drawing from a biblical perspective, he pointed out the dangers of greed in financial institutions, explaining how some individuals struggle to resist the temptation of large sums of money.
“You know there’s a biblical saying that the love of money is the root of all evil, and we’re right in the midst of money,” he said.
“So you can imagine that it brings out the very worst in people. And unfortunately, we’re finding that some of our colleagues are unable to control themselves when they see these vast sums.”