MTN Ghana’s CEO, Stephen Blewett, has opened up about a personal encounter with mobile money fraud, shedding light on the increasing threat of scams in the country.
Reflecting on his first anniversary at MTN, Blewett recounted the experience in which a fraudster attempted to manipulate him into believing he had made an unauthorized transfer.
“In my first month here, I received a call from a fraudster. He claimed I had made a transfer and tried to manipulate me into believing it,” Blewett shared.
Determined to avoid falling victim to the scam and hoping to prevent the fraudster from targeting someone else, he decided to keep the caller on the line for about 15 minutes.
As the conversation continued, Blewett took an unexpected turn. “Eventually, I told him I was the CEO of MTN, and he didn’t believe me. He got upset and hung up. But this experience serves as a reminder of how important it is to stay vigilant,” he said.
This experience highlighted the growing challenge of fraud in the mobile money space, a sector that has seen rapid growth in Ghana.
Blewett’s candid recount serves as a reminder to customers of the importance of being cautious when dealing with financial transactions, particularly in an era where scams are becoming more sophisticated.
During his anniversary speech, Blewett emphasized MTN Ghana’s commitment to combating fraud and improving customer service.
“We are constantly asking ourselves how we can improve. We are applying the same customer-first mentality to tackle these issues and are exploring better solutions for our users,” he said.
