Foreign Minister Hon. Samuel Okudzeto Ablakwa has acknowledged widespread complaints about poor service and unprofessional conduct at some of Ghana’s diplomatic missions abroad, vowing to implement sweeping reforms to restore efficiency and courtesy.
Responding to public frustration—including a scathing article by Prof. Kojo Dei detailing negative experiences—Ablakwa shared on X saying: “Such condemnable conduct won’t be allowed on my watch.”
While praising some missions for excellence, he admitted that others have “clearly not impressed with their many years of poor service.
“Taking full responsibility despite the issues predating his tenure, Ablakwa aligned the fixes with President Mahama’s RESET Agenda, announcing six key interventions:
1. A new code of conduct for staff interactions with the public
2. Upgraded phone systems to handle multiple calls simultaneously
3. Recorded calls for periodic professionalism reviews
4. Regular checks to ensure officials respond to public inquiries
5. Strict accessibility standards as part of ambassador KPIs
6. Sanctions for staff failing to meet responsiveness benchmarks
The Minister also highlighted anti-corruption success in Washington DC, where 2,943 visas were issued post-reforms.
“We’ve surgically uprooted the canker of corruption,” he declared, pledging continued oversight.
